What forms of payment do you accept?
We accept Visa, MasterCard, BankCard, or regular account payments all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do you ship internationally?
Yes we ship within Australia and internationally. Australia Post typically takes between 4 - 14 days to deliver to most areas of the world.
What do your shipping fees cover?
Our shipping fee covers all postage, packaging and handling.
Insurance & additional Shipping Options:
Regular shipping is neither tracked nor insured.
Please use the "contact me" form after purchase to add Shipping options to your order.
Domestic Express Post:
Australia Post
International Registered post (tracking):
Parcels under 450grams may be Registered for an additional $5.
In the event your package does not arrive
Wooldancer cannot be held responsible for uninsured items lost whilst in transit.
Packaging
Fiber purchases are wrapped in cello, the wood-pulp alternative to plastic, it's biodegradable & the crackle sound is tantalising! In the event cello is unavailable, an alternative recycled product (paper bag or recycled plastic) will be used. Your purchase may ship in a recycled box/envelope, cloth bag or other re-cycled package.
Refunds:
If you are not completely happy with your purchase because of a fault, please return to us within 7days of receipt of order. Returns must be in original condition with tags complete & attached.
Custom Order timeframe:
Would you like me to create you the perfect yarn or handmade wearable item? Due to the handcrafted nature of our products, custom orders may take up to 30days to create. Each item is handmade from scratch, including scouring wool, handdyeing, carding & handspinning. Shipping time is additional.
Bulk Orders:
If you have a retail store & wish to stock our yarn, please contact us for our wholesale terms.